FAQ about Messages on Hold & QikkOnHold
If you can't find the answer to your question, don't hesitate to contact us on the QikkOnHold contact page.
What do I need to run On Hold Messages?
Although Qikk On Hold supplies you with the needed files or CD to play your On Hold Messages, you will need to have anexisting On Hold Messages system. For recommendations, please feel freeto contact us.
Will On Hold Messages work on all phones?
Most On Hold Messages systems support all phones, however, it may bebeneficial to contact the On Hold Messages system technical support team at the company. If the system is simply attached to your phone line, most phones should accept the frequency.
Is the playback system provided with the messages?
Qikk On Hold supplies you withthe needed files or CD to play your On Hold Messages. We do not, however, provide the needed equipment and hardware for your playback system. Don't hesitate to contact us for recommendations on an On Hold Messages system.
How many On Hold Messages are right for my business?
QikkOnHold messages recommends one message for every fifteen seconds the average user spends on hold, with an additional three to four messages to address periods of high volume phone activity.
That means that if the average users spends 30 seconds on hold, then you should get 5 or 6 messages.
Do callers hear the same message every time they're put on hold?
If you have several messages, callers will hear a random section ofyour messages. The same messages are played for all the people put on hold. A message doesn't start to play when a caller is put on hold; the caller might just hear the end of one message and the beginning of the next one.
Why not just play radio orother music on hold?
Using radio stations to keep callers on hold entertained can be effective. However it opens you company up to several issues. Your company may be heavily fined or sued if found playing licensed music without permission or without paying APRA fees.
Secondly, your company can’t control the content that the radio station is broadcasting. You don’t need your customers hearing radio ads about the competition, and your customers shouldn’t be exposed to obscene or inappropriate music and content.
Let people know what makes your company great. Does your company donate to charity? How does your business benefit the community? Do you have the best prices or service around? Messages On Hold is your chance for people to find out!